California Coast University BAM 315 Principles of Management UNIT 1

1. A ________ is an example of a first-line manager .

A. shift manager .

B. division manager .

C. store manager .

D. regional manager .

2. Establishing strategies for achieving organizational goals is a part of the ________ function .

A. coordinating .

B. organizing .

C. leading .

D. planning .

3. Katz proposed that managers need ________ skills .

A. human, empirical, and mechanical .

B. technical, human, and conceptual .

C. technical, human, and financial .

D. technical, interpersonal, and legal .

4. Which of the following changes has resulted in the shifting of organizational boundaries?

A. digitization .

B. increased competitiveness .

C. increased emphasis on organizational ethics .

D. changing security threats

Managerial Basic Training (Scenario)Imagine that your marketing company has just merged with a manufacturing organization .  You have been asked to help provide some “basic” managerial training to the engineers in the research and development unit of the new company .  To ensure you are covering the important issues, your boss has asked to see an overview of materials that you will be providing the engineers .

5. The engineers have to be informed that, ________ are the people who direct the activities of others in an organization .

A. line workers .

B. directors .

C. subordinates .

D. managers .

6. Many of the engineers in the group are unclear about what managers actually do .  Your training .  materials should explain that a manager’s job focuses on ________ .

A. personal achievement .

B. helping others accomplish their work goals .

C. supervising groups rather than individual employees .

D. performing clerical duties

The Customer Meeting (Scenario)Kelly, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors .  Kelly reports to Ben, a production manager, who in turn reports to Dan, a general manager, who reports to McKenna, a vice president of operations .  Recently, McKenna asked Dan to have a meeting with Kelly and Ben regarding some customer concerns in the production area .  The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns .

7. Kelly is a ________ .

A. middle manager .

B. top manager .

C. nonmanagerial employee .

D. first-line manager

The General Manager (Scenario)Michael is the manager of a production facility .  On a routine day, Michael meets with the employees who produce the organization’s product .  At another time, Michael meets with the production manager, Betty, and the human resource manager, Joyce, to discuss complaints filed by one of the employees in the production department .  Michael also spends time on the Internet looking for new technologies that can be used in the production processes of his plant .

8. When Michael manages the employees who produce the product, he is utilizing his ________ .

A. empirical skills .

B. conceptual skills .

C. technical skills .

D. human skills .

Managerial Skills (Scenario)Adam, Brenda, Carl, and Dan are employees in the same organization .  Adam is the shift manager, Brenda is the district manager, Carl is the regional manager and Dan is the project leader .  Adam manages the employees who produce the organization’s product .  After his excellent work is noticed, he is promoted to division manager .  Carl on the other hand, after a disciplinary proceeding, is assigned to the post of office manager .  Ethan is the managing director of the same organization .

9 Which of the following is true for Adam before his promotion .

A. His technical skills are of the utmost priority .

B. He need not have any empirical skills .

C. He need not possess any human skills .

D. His conceptual skills are of the utmost priority .

10 The symbolic view of management is based upon the belief that managers symbolize ________ .

A. he take-charge executive who overcomes any obstacle to see that the organization achieves its goals .

B. every aspect of an organization’s performance, from the top level to the operational level .

C. the fluctuating fortunes of the organization as they alternate between profits and losses .

D. control and influence in developing plans and making decisions .

11 ________ is/are called the iGeneration because they’ve grown up with technology that customizes everything to the individual .

A. Post-Millenials .

B. The Silent Generation .

C. Gen Y-ers .

D. Baby Boomers .

12. Which of the following environments is characterized by the highest level of environmental uncertainty?

A. a dynamic and simple environment .

B. a stable and complex environment .

C. a dynamic and complex environment .

D. a stable and simple environment .

13. Which of the following is a disadvantage of having a strong organizational culture?

A. decreased organizational performance .

B. inability to respond to changing conditions .

C. high employee turnover .

D. low loyalty towards the organization

14. The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization .

A. corporate rituals .

B. employee mentoringb

C. business ethics .

D. organizational cultured .

15. Which of the following is most likely to have a highly spiritual organizational culture?

A. a business that focuses strictly on outcomes .

B. a business that emphasizes centralized control .

C. a company with high tolerance of employee expression .

D. a highly aggressive, competitive business .

16. Jeff is an employee with the accounting department at a major shipping service provider in Texas .  Soon after he joined following his graduation, his company developed corporate programs to help improve self-confidence and qualifications of diverse employees so they could “fit in . ” During which period of time did Jeff start working for his employers?

A. new millennium .

B. early 1980s .

C. late 1980s to late 1990s .

D. 1960s to 1970s .

17. Differences arising from which of the following factors becomes more important to people as they get to know each other?

A. gender .

B. race .

C. personality .

D. ethnicity .

18. Which of the following perceptions do employers typically have of older employees?

A. uncommitted to doing quality work .

B. lack of sound judgment .

C. weak work ethic .

D. resistant to new technology .

19. What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?

A. exclusion

B. mockery and insults

C. intimidation .

D. discriminatory policies

20. Which of the following examples would be considered appropriate stereotyping?

A. assuming women to be particularly bad drivers .

B. asking someone from accounting to help with a budgeting problem .

C. assuming red-haired people have rather nasty tempers .

D. bracketing working mothers as not being committed fully to their jobs .

21. The aspect that differentiates social responsibility from other similar concepts is that it adds = a(n) ______ .

A. legal imperative .

B. technical imperative .

C. political imperative .

D. ethical imperative .

22. Which of the following arguments on social responsibility states that pursuing social goals hurts a business’s economic productivity?

A. lack of skills .

B. costs .

C. dilution of purpose .

D. imaged

23 A ________ is a formal statement of an organization’s primary values and the ethical rules it expects its employees to follow .

A. code of ethics .

B. vision statement .

C. mission statement .

D. code of purposed .

24. The primary debate about ethics training programs is whether ________ .

A. ethics can be taught .

B. the programs give unethical individuals more ammunition .

C. ethics causes misconduct .

D. the programs cover misconduct outside the workplace .

25. The ________ Act offers some legal protection to whistle-blowers .  It has a provision wherein any manager who retaliates against an employee for reporting violations faces a stiff penalty of a 10-year jail sentence .

A. Landrum-Griffin .

B. Taft-Hartley .

C. Glass-Steagall .

D. Sarbanes-Oxley .

 

 

 

 

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